Managing Client Expectations During a Crisis
This month's workshop will focus on how to manage client expectations during a crisis: Maintaining transparency and communication without speculation, resiliency facing delays and market changes outside of one's control, and protecting and future-proofing your interests. We'll also take a look at historic economic downturns - what we can learn from them?
Jennifer Graham
Perkins + Will
Associate Principal, Senior Project Manager, with over twenty five years of experience in the commercial interior design and architecture niche with a concentration on operational strategy, leadership and project delivery & execution. Jennifer brings superior negotiation skills and the needed balance of management, technical & emotional quotient skill to each situation. Experience spans from New York City projects, to national and international clientele. Jennifer is skilled at understanding how local conditions impact a client's project objectives and provides ongoing client relationship management, maturity, and assurances.
Katie Devlin
Mace North America
Versatile architect, resourceful and creative individual with experience in all areas of pre-design, architecture, interior design, consultant coordination, construction and project close out.
Portfolio of work includes corporate headquarters for many Fortune 500 companies, technology and broadcast centers, public and private sector offices and health care and education facilities. President of Canstruction© New York Inc., a 501(c)3 not-for-profit organization that organizes and manages the annual design-build competition where architects, engineers, contractors, and students compete to create and build sculptures entirely made of canned food, which is then donated to City Harvest.
Please join us on Tuesday, May 26th at 6:30 PM on Zoom. When you register you will be sent the Meeting ID.
Please click here to register - space is limited!